FREQUENTLY ASKED QUESTIONS
Hair Care & Maintence
How do I prepare my hair for installation?
To ready your bundles, wash and condition using high-quality sulfate-free shampoo and conditioner.
Can I color hair extensions?
Certainly, our hair can be dyed. It's advisable to have a professional hair care expert handle the dyeing process.
What's the recommended care routine for hair extensions?
For proper care, regularly shampoo and condition with sulfate-free products. Use a heat protectant during styling and sleep on a satin pillowcase or our deluxe satin bonnet to minimize damage.
How should I maintain Straight textured hair extensions?
Straight hair requires minimal effort. Apply a small amount of product and flat iron after installation and washing for a sleek appearance.
What's the best way to care for Body Wave textured hair extensions?
Use a light touch with a small amount of product. Mist with water before styling, comb with a wide-tooth comb, and scrunch when damp to set the wave pattern.
What's the care regimen for Deep Wave textured hair extensions?
More maintenance is necessary. After wetting, gently comb, apply product, mist with water, comb when damp, and scrunch to set the wave pattern.
How do I care for Curly and Kinky Curly textured extensions?
These textures demand more care. Wet, comb, mist with water, apply moisturizer, and style. You can use more products without weighing down the hair. Finger-combing or brushing post-wave setting is recommended.
What's the process for straightening Deep Wave and Curly-textured extensions?
After using sulfate-free shampoo and conditioner, flat iron the hair. Part hair, apply heat protectant, blow-dry with a comb, and then flat iron small sections.
Is there a specific method for styling Deep Wave and Curly-textured extensions?
Certainly, straightening yields a coarser texture. Begin with heat protectant, blow-dry with a comb, and flat iron small sections for a sleek outcome.
Our aim is your satisfaction. Our policy extends for 21 days from the date of purchase. If 21 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange. In case you're dissatisfied with your purchase, kindly reach out to us via email as the first step. Unauthorized returns will not be accepted. All returned items must be in an unworn, unwashed condition, with the original lace (uncut), the original undispersed curl pattern, and still include the original packaging and attached gifts. However, all accessories bought (lashes, bonnets, tweezers, etc.) are considered final sale.
Full policy: https://slayshay.com/policies/refund-policy
Orders are shipped via USPS and FedEx with receipt confirmation and insurance. It takes approximately 3-7business days to most destinations. Please be aware this does not include processing time. Orders would be shipped once payment is confirmed and cleared. We will send tracking number by shipping notice through email so please check your registed mailbox for tracing your order timely. Under some special case We reserve the right to change the express courier or delivery method when necessary.
Full Policy: https://slayshay.com/policies/shipping-policy